ICMI was founded over a decade ago by the senior management of Inverlochy Castle, Scotland’s most renowned small luxury hotel, to provide consulting and management services to the hotel and hospitality industries.  ICMI is now managing some of the world’s top hotels.

We now also handle the gift voucher operations for hotels and visitor attractions across the UK and our team proudly provides 5* customer service to our clients and their guests, seven days a week.

We provide two levels of service to UK businesses; VFT Bespoke and VFT Classic, meaning we have the right solution for hospitality and tourism businesses large and small.

We delight in ensuring that gift voucher buyers can order vouchers online quickly and securely and receive those vouchers in a timely manner.

Norbert Lieder
Managing Director