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FAQs

You can quickly and easily purchase a gift voucher online following these simple steps.

  • Select the gift voucher you want to purchase
  • Add a message (optional), choose ASAP dispatch or select a date to coincide with a special event and add to cart
  • Continue shopping using the return to shop button or continue to the cart
  • If you are happy with what you have in your cart, click the proceed to checkout button
  • Then fill in your billing details and click next
  • Select how you want your gift sent
  • Then select postal options/enter the email address for e vouchers.
  • Continue to enter your card details, check the box to agree to the terms and conditions and purchase your gift by clicking place order

We dispatch orders by post Monday to Friday (excluding Scottish public holidays). Orders received before 12pm are guaranteed to be dispatched the same day. Orders received after this time will be dispatched the next working day.

Royal Mail 1st Class

Royal Mail aims to deliver next working day but it is not guaranteed. There is no tracking included for this method of delivery.

Royal Mail 1st Signed For

Royal Mail aims to deliver next working day but is not guaranteed. You will receive a tracking code to trace your order and it must be signed for at the delivery address.

Royal Mail Special Delivery (Guaranteed Next Day by 1pm)

Special Delivery orders are dispatched Monday to Thursday only, and orders must be received before 12pm. Orders are guaranteed to arrive on the next working day by 1pm. These orders will require a signature at the delivery address.

Orders received on a Friday before 12pm will be dispatched and may arrive on Saturday but are not guaranteed to arrive until Monday.

Once dispatched, you will receive details of how to track your order by email.

If you have concerns about your order being lost in the post, please email us at hello@vouchforthat.co.uk with your order number.

E vouchers will be sent to the chosen email address automatically 24 hours a day, 7 days a week. If a future date has been chosen, the voucher will be sent at 8am on that date. You can choose to have the voucher sent to you, or to have it sent directly to the recipient.

 

Occasionally vouchers can be marked as spam or junk by some email providers. If the voucher has not arrived, please check that folder. The sender will be “vouchers@vouchforthat.co.uk”

The email will contain a link which will take you to a PDF document that can be printed for use by the recipient.

This option is not available online, however, if you contact us by email hello@vouchforthat.co.uk or by phone 0141 301 1171 we can let you know costs for vouchers to be dispatched to a non-UK address and process the order on your behalf.

E vouchers will be sent by email and accessed through a link. You will then have a PDF to print and gift which has the voucher, the message you specified and a description of the voucher and how to use it all printed on it. The e-vouchers are designed to be folded into thirds.

Postal vouchers will arrive in a luxury gift wallet with information on the hotel, gift voucher and how to use it. Some hotels include a brochure of their hotels/services.

FOR POSTAL VOUCHERS – If you think your order has been lost in the post, please contact us at hello@vouchforthat.co.uk with your order number. We can then cancel the original voucher and reissue it to you.

If you have chosen a tracked service, please trace the order with the tracking code which has been emailed to you by visiting www.royalmail.com

FOR E VOUCHERS – Occasionally our emails land in junk folders or are marked as spam. Please check your junk folder. E vouchers will be sent from vouchers@vouchforthat.co.uk with the sender name being that of the hotel.  If you still do not have your e voucher please email us at hello@vouchforthat.co.uk with your order number and we can forward this onto you.

We dispatch postal orders Monday to Friday. If your order is placed before 12pm it is guaranteed to be dispatched the same working day. See delivery options above for specific dispatch times in relation to different delivery options.

E vouchers are automatically sent on purchase, please check your junk mail folder.

Vouchers can be requested to be sent on a future date. Postal vouchers will be dispatched on the date specified. E-vouchers will be sent at 8am on the chosen date.

You can use our future date dispatch option to choose a specific dispatch date to coincide with a special event by using the “Dispatch on a future date” option and pop up calendar on the voucher page. E vouchers will be sent at 8am on the chosen day. Postal orders will be dispatched on the date requested.

A delivery date for postal vouchers is not guaranteed unless you specifically choose a guaranteed service. Please see “delivery options – post” for more information.

Once you have added the first voucher to the cart, simply press the “return to shop” button above the image on the voucher page, and that will take you back to the gift voucher shop for that hotel. Once you have added all the vouchers you require, proceed to the check out to choose further options and pay for the vouchers.

Please contact us by telephone on 0141 301 1171 and we can assist you. We are available  between 9am & 6pm Monday to Friday and between 10am & 4pm Saturday and Sunday.

Please refer to the voucher description on individual voucher listings for more information about validity of each voucher.

We can refund your order for whatever reason until 14 days after the order date. Please contact us at hello@vouchforthat.co.uk with your order number and we can assist you. Out with this timescale, refunds are at the discretion of each individual hotel and you should contact them directly.

Unfortunately, once your gift voucher has expired it cannot be used. Extensions to the validity of a voucher are at the discretion of the individual hotel and they should be contacted directly with any query of this type.

Sometimes people send a gift voucher and forget to add their name to the message, please contact us at hello@vouchforthat.co.uk with the order number located under the expiry date and we can find out who purchased the voucher for you.

Please contact us at hello@vouchforthat.co.uk with your order number (located under the expiry date on the voucher). We can check if the voucher has been used and if it hasn’t we can usually cancel the original voucher and reissue it for you.

Reservations with each hotel must be made directly with them and we highly recommend doing this as far in advance as possible. The voucher must be presented at the hotel when you wish to redeem it. E-vouchers must be printed before visiting the hotel.

Monetary vouchers can be used as full or part-payment for any service your chosen hotel provides. Full details will be found on each voucher listing under the description tab.