GIFT VOUCHER TERMS & CONDITIONS

Full Terms & Conditions of Purchase can be found here and must be agreed to prior to completing your transaction – https://vouchforthat.co.uk/terms/

1. Vouch For That Ltd. act as an online gift voucher service for Rocpool Reserve.
2. You may only purchase and use a Voucher from the Vouch For That website subject to these terms and conditions and those accepted prior to payment at the check out. No other terms or conditions, including those which you seek to impose, shall apply.
3. You are able to select the value of Vouchers up to a maximum value of £5000
4. All images are for illustration purposes only
5. Please take the time to read and check your order at each page of the order process. After you place an order with us, you will receive an e-mail from us acknowledging that we have received your order.
6. We will issue the Voucher to you by e-mail / post as soon as reasonably possible after we have received your order and cleared funds from you in respect of the Voucher.
7. The price of Vouchers will be as quoted on our website at the time you submit your order.  We use our best efforts to ensure that prices of Vouchers are correct at the time when the relevant information was entered into the website.  The price of Vouchers includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.  It is always possible that despite our best efforts, some of the Vouchers available on our website may be incorrectly priced.  If we discover an error in the price of the Vouchers that you have ordered, we will contact you to inform you of this error and will give you the option of either continuing to purchase the Vouchers at the correct price or cancelling your order
8. You can pay for Vouchers using a debit or credit card. We accept the following cards: Visa, Mastercard & American Express.  Payment for Vouchers is in advance and your card will be charged on completion of the order.
9. A Voucher can be redeemed for period of 12 months from the date of purchase of the Voucher (unless otherwise stated, for example, a promotional voucher). A Voucher presented for redemption after its expiry date will be treated as void and is non-exchangeable and non-refundable (subject to clause 10). Details of the validity of each individual voucher can be found at the end of the description.
10. Should you need to extend your voucher due to an emergency please note this must be requested prior to the voucher expiring by contacting the hotel direct and providing your voucher number, this is entirely at the discretion of the hotel.
11. You may cancel a Voucher up to 14 days after it has been transmitted to you without giving any reason.  In order to cancel a Voucher, you must inform us of your decision to cancel by e-mail to the following address: hello@vouchforthat.co.uk.  To meet the cancellation deadline, it is sufficient for you to send your e-mail containing your cancellation before the cancellation period has expired.  If you cancel a Voucher, we will reimburse to you all payment received from you and cancel the Voucher.  We will make the reimbursement to you without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel the Voucher.  We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.  In any event, you will not incur any fees as a result of the reimbursement and you do not need to return the cancelled Voucher to us – please destroy it.
12. If you do not cancel a Voucher under condition 11, the Voucher will thereafter be non-refundable and non-exchangeable for any form of cash or credit alternative
13. We reserve the right to issue you with a replacement Voucher in the event that the Voucher is lost, stolen or damaged. If we agree to issue you with a replacement Voucher, we will require you to produce the receipt relating to the purchase of the lost, stolen or damaged Voucher.
14. We shall not be liable to you or any person if a Voucher is lost, destroyed, stolen or deleted, regardless of whether it has been used. For the avoidance of doubt, we shall not be liable to you for your inability or failure to use, for whatever reason, a Voucher in accordance with these terms and conditions.
15. In the case of a voucher, that is branded for a specific purposes (for example Afternoon Tea), the voucher is a face value voucher. Subject to prior agreement with the hotel, the voucher can be used to pay for any goods or services available in the hotel, up to the value of the voucher as originally sold, and does not have to be redeemed against the purpose for which it is branded. In order to make use of this facility, please email the hotel direct with your voucher number to discuss how you would like to redeem the voucher.
16. A valid Voucher must be submitted to the participant organisation upon redemption at that participant organisation’s place of business